"MY SECRET FOR SUCCESS:
Hospitality in the genes, a warm welcome in the eyes, and high tech in the ears."
Charles Frey, Bernafon's inspiring representative, is a people person. He has to be, he owns a hotel! In his job, he's constantly engaging with people - in person with guests, staff in the kitchen, and family; but also by Skype and by phone with suppliers and night managers, for example.